Refund & Return Policy

• Products purchased through our store can be returned or exchanged within 7 days of delivery if defective, damaged upon arrival, or incorrect. • To qualify for a full return or exchange, the product must be in its original packaging with all included accessories, manuals, warranty cards, and purchase invoice. • Software, activated operating systems, or products with tampered serial numbers are not eligible for return.

• If an item (such as a laptop, monitor, CCTV camera, router, or inverter) is received broken or dead on arrival, please report it via our Support Portal or hotline (01733 983752) within 48 hours. • We will arrange a free technician pickup or direct exchange at our Moulvibazar shop (Shop #5, MR Plaza, Kusumbag).

• If a service was not completed satisfactorily, our Quality Assurance team will dispatch a senior supervising technician for a free re-inspection and correction within 48 hours. • If the technical problem cannot be resolved due to reasons within NEED ELECTRO's control, a full or partial refund of service labor charges will be credited to your account wallet or original payment method. • Fixed diagnostic inspection fees (৳150) are non-refundable once on-site diagnostic testing has been performed.

• bKash / Nagad / Mobile Banking refunds are processed within 24 to 72 business hours upon approval. • Bank card and online gateway refunds take 5 to 7 working days depending on issuing bank settlement schedules. • Cash refunds are available immediately in person at our Moulvibazar head branch.

• Beyond the initial 7-day return window, hardware issues are handled through the standard Manufacturer or NEED ELECTRO Warranty Claim process. • Warranty repairs or manufacturer replacements do not constitute monetary refunds.