Privacy Policy | NEED ELECTRO

1. Information We Collect

We collect personal information that you provide when creating an account, placing orders, booking services, or contacting us. This includes: • Name, email address, phone number, and address • Payment method information (we do not store full card details) • NID information for technician verification • Device and warranty information you register • Service booking details and location • Support communications

2. How We Use Your Information

We use your information to: • Process service bookings and dispatch verified technicians • Fulfill product orders and coordinate delivery • Provide warranty tracking and support services • Send booking confirmations and status updates via phone or SMS • Verify technician identity and professional credentials • Improve our platform and services • Comply with legal obligations under Bangladesh law

3. Information Sharing

We share your information only when necessary: • With assigned technicians: your name, phone, and location for the purposes of the service booking • With delivery partners: your name and address for product delivery • With payment processors: transaction details required to process payments • With law enforcement: when legally required to comply with applicable law We do NOT sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information: • Passwords are hashed using industry-standard algorithms • Authentication sessions use secure HTTP-only cookies • All sensitive data is encrypted in transit (TLS/HTTPS) • Access to personal data is restricted to authorized staff only • Regular security reviews are conducted

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial records and order histories are retained for a minimum of 7 years as required by Bangladesh tax and commercial law. You may request deletion of your account by contacting us directly.

6. Your Rights

You have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your account and associated data • Withdraw consent for marketing communications • Receive a copy of your data in a portable format To exercise these rights, contact us at needelectro23@gmail.com or call 01733-983752.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies. You can disable cookies in your browser settings, but this may affect functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our platform. Continued use of our services after changes constitutes acceptance.

9. Contact Us

For privacy-related inquiries: NEED ELECTRO (A Sister Concern of Amdads Group) Shop #5, MR Plaza, Kusumbag, Moulvibazar-3200 Phone: 01733-983752 Email: needelectro23@gmail.com