Service Policy & Safety Standards

• Only technicians with verified government NID, verified physical address, technical trade certification or validated apprenticeship, and background screening are dispatched. • Technicians must display their official NEED ELECTRO digital verification ID upon arrival at the customer premise. • Unverified apprentice assistants are not permitted to execute electrical work independently without a lead verified technician present.

• All field personnel must utilize insulated hand tools rated for voltage protection (up to 1,000V AC), dielectric rubber shoes, and eye protection during live or switchboard work. • Main circuit breakers must be tagged and locked out (LOTO) prior to conducting house wiring, high-voltage panel upgrades, or solar inverter integration. • Technicians are strictly prohibited from bypassing safety fuses, earth leakage circuit breakers (ELCB/RCCB), or grounding requirements.

• Standard labor rates are fixed and visible on the NEED ELECTRO platform before booking. • If parts or materials (wires, conduit pipes, circuit breakers, switches, gang boxes) need replacement, the customer may supply the parts or request genuine parts sourced by NEED ELECTRO. • Technicians are prohibited from demanding arbitrary off-platform fees or off-book side payments.

• All electrical and technical repair work completed through an official platform booking includes our 30-day Quality Assurance guarantee. • If the specific issue reoccurs within 30 days due to installation or repair flaws, a technician will revisit and resolve it with zero service labor charges. • Guarantee does not cover damages caused by grid lightning strikes, municipal surge anomalies, or customer tampering.

• For burning smell, sparking switchboards, or submerged lines, our system flags emergency priority. • Customers are immediately instructed to shut off main breakers from a dry location before the emergency rapid-response team arrives.