Technician Policy & Conduct
Effective for all registered and verified technicians · Updated: October 2024
100% Verified
NID verification and background check mandatory prior to receiving client jobs.
Fair Earnings
Guaranteed payout schedules with transparent commission rates and tip retention.
Quality Ratings
High customer ratings unlock premium industrial jobs and higher priority dispatch.
1. Technician Onboarding & Verification
• All applicants must submit valid National ID (NID) / Smart Card, recent passport-sized photo, and proof of trade experience or vocational diploma. • Verification takes 24–48 hours by our technical operations team in Moulvibazar. • Accounts remain in PENDING status until physical document review and identity verification are approved.
2. Professional Code of Conduct
• Arrive punctually within the agreed service window. • Always carry your NEED ELECTRO digital technician ID pass on your mobile device. • Wear appropriate electrical protective equipment (PPE), insulated footwear, and carry calibrated testing instruments. • Maintain courteous and respectful communication with customers at all times. • Strictly refrain from smoking, chewing betel leaf/paan, or soliciting personal work privately from platform customers.
3. Job Acceptance & Service Protocol
• Once a job is accepted, the technician is committed to fulfilling it. Repeated unexcused cancellations will lead to temporary suspension. • Follow the mandatory status flow in the technician app: 1. Accepted → 2. On the Way → 3. Arrived → 4. Work Started → 5. Work Completed. • Perform a thorough safety check before turning on main power breakers upon completion. • Clean up any debris, wire clippings, or discarded parts before leaving the client premises.
4. Pricing, Extra Parts & Financial Integrity
• Technicians must NEVER quote rates independently or demand cash surcharges above the system invoice. • If replacement parts are required (e.g., circuit breaker, wiring, capacitors), technicians must provide authentic NEED ELECTRO or approved brand parts with genuine receipts. • Attempting to circumvent the platform to avoid commission fees will result in immediate permanent account termination and forfeiture of pending wallet balance.
5. Workmanship Guarantee & Callbacks
• All services performed carry a 30-day workmanship guarantee. • In the event of a customer callback due to faulty assembly or oversight within 30 days, the assigned technician is required to rectify the defect promptly at no extra charge to the customer.
6. Earnings & Payout Schedule
• Earnings for completed jobs are credited to the technician wallet immediately upon customer confirmation and payment receipt. • Payouts are disbursed weekly via bKash, Nagad, or direct bank transfer upon minimum threshold of ৳500. • Platform commission is transparently displayed on every job card before you tap Accept.
Ready to join our verified technician network?
Get steady service calls, weekly guaranteed payouts, and professional training support.